TY  - BOOK
AU  - Arthur, L.
TI  - Improving software quality: : an insider's guide to TQM
SN  - 0 471 57804 5
U1  - 004.415.5/A78 
PY  - 1993///
CY  - New York
PB  - John Wiley & Sons, 
KW  - COMPUTADORAS
KW  - PROGRAMAS DE COMPUTADORA
KW  - SOFTWARE
N1  - Incluye índice: páginas 283-287; 1. Introduction to software quality -- 2. Quality planning -- doing the right things -- 3. The management and plannig tools -- 4. The software quality problem-solving process -- 5. Plan-investigate the problem -- 6. Do-identify and implement proposed solutions -- 7. Check results -- 8. Act to integrate and sustain solutions -- 9. Quality improvement -- 10. Process management - doing things right
ER  -